Privacy Notice

Last Updated: 26.06.2025

1. Introduction

Fusion Agency Solutions Ltd ("we," "us," or "our") operates procureIQ.io. This privacy notice explains how we collect, use, and protect your personal information when you use our AI-driven procurement intelligence platform.

2. Information We Collect

Account Information:

  • • Name, email address, job title, company affiliation
  • • Professional background and procurement responsibilities
  • • User role designation (admin, standard user, agency representative)
  • • Login credentials and authentication data

Platform Usage Data:

  • • Questionnaire responses and assessment completions
  • • Agency evaluation data and performance ratings
  • • Dashboard interactions and feature usage patterns
  • • File uploads and document management activities
  • • Search queries and filter preferences
  • • Session duration and platform navigation patterns

Assessment and Procurement Data:

  • • Agency performance evaluations and ratings
  • • Cost benchmarking and pricing information
  • • Procurement process efficiency metrics
  • • Vendor assessment criteria and scoring data
  • • Market comparison data and industry benchmarks

Technical Information:

  • • IP address and device information
  • • Browser type, version, and operating system
  • • Log files and error reports
  • • Platform performance and security monitoring data

Communication Data:

  • • Support requests and customer service interactions
  • • Training session participation and feedback
  • • User research and platform improvement surveys

3. How We Use Your Information

Platform Operations:

  • • Provide access to procurement intelligence tools and AI-driven assessments
  • • Process and analyze agency evaluation data and performance metrics
  • • Generate market benchmarking reports and cost optimization insights
  • • Maintain user accounts and role-based access controls
  • • Enable questionnaire management and completion tracking

AI and Analytics:

  • • Train and improve AI algorithms for agency assessment and scoring
  • • Develop enhanced procurement intelligence and market analysis capabilities
  • • Create aggregated benchmarking data and industry insights
  • • Optimize platform performance and user experience through data analysis

Business Operations:

  • • Manage customer relationships and platform subscriptions
  • • Provide technical support and user training
  • • Process service renewals and platform enhancements
  • • Conduct business analysis and platform usage reporting

Legal and Security:

  • • Ensure platform security and prevent unauthorized access
  • • Comply with legal obligations and procurement industry regulations
  • • Protect intellectual property and business interests
  • • Investigate potential security incidents and platform misuse

4. Agency Assessment Data Processing

Performance Evaluation Data:

  • • We process agency assessment information provided by platform users for benchmarking and analytics
  • • This includes performance ratings, cost data, efficiency metrics, and service quality evaluations
  • • Information is used to create industry benchmarks and comparative analysis tools

Market Intelligence:

  • • Our AI algorithms analyze procurement data to generate market insights and optimization recommendations
  • • Assessment data may be aggregated and anonymized to create industry benchmarking reports
  • • No individual agency identifiers are disclosed in aggregated market analysis

Data Accuracy and Validation:

  • • We implement validation processes to ensure assessment data quality and accuracy
  • • Users can report data inaccuracies for investigation and correction
  • • Platform analytics are continuously refined based on data quality improvements

5. Data Sharing and Disclosure

We do not sell or rent your personal information or agency assessment data to third parties.

Limited Sharing Occurs:

  • • Service Providers: Third-party vendors who assist with platform hosting, analytics, and technical support
  • • Legal Requirements: When required by law, court order, or regulatory investigation
  • • Business Protection: To protect our rights, property, or safety, or that of our users
  • • Business Transfers: In connection with a merger, acquisition, or sale of business assets

Aggregated Analytics:

  • • Anonymized and aggregated benchmarking data may be shared to provide industry insights
  • • No individual user or agency identifiers are included in aggregated reports
  • • All data sharing complies with privacy regulations and professional standards

6. Data Security and Protection

We implement comprehensive security measures including:

  • • End-to-end encryption for data transmission and storage
  • • Multi-factor authentication and role-based access controls
  • • Regular security audits and vulnerability assessments
  • • Employee training on data protection and confidentiality protocols
  • • Incident response procedures for security breaches
  • • Compliance monitoring for procurement industry standards

7. Data Retention

Account Data: Retained for the duration of your service agreement plus 7 years for business records

Usage Analytics: Retained for 3 years to improve platform performance and AI algorithms

Assessment Data: Procurement assessments retained for up to 5 years to provide historical benchmarking

Communication Records: Support and training communications retained for 5 years

8. International Data Transfers

Your data may be processed in countries other than your country of residence. We ensure appropriate safeguards are in place including:

  • • Standard contractual clauses for international transfers
  • • Adequacy decisions where available
  • • Other legally recognized transfer mechanisms
  • • Continuous monitoring of international data protection standards

9. Your Rights

Access and Portability:

  • • Request access to your personal data and assessment information
  • • Receive a copy of your data in a portable format

Correction and Updates:

  • • Correct inaccurate or incomplete personal data
  • • Update your account information and platform preferences

Deletion and Restriction:

  • • Request deletion of your personal data (subject to business record requirements)
  • • Restrict processing in certain circumstances

Objection:

  • • Object to processing based on legitimate interests
  • • Opt out of marketing communications and non-essential data processing

For UK/EU Residents: Additional rights under GDPR including the right to lodge complaints with supervisory authorities.

10. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. They help us provide you with a better user experience and enable essential platform functionality.

Types of Cookies We Use:

1. Strictly Necessary Cookies
Required

These cookies are essential for the Platform to function properly and cannot be disabled:

  • • Supabase authentication tokens: JWT tokens for secure user sessions
  • • Session management cookies: Maintaining user login state across pages
  • • Security CSRF tokens: Protection against cross-site request forgery
  • • Platform access control: Role-based access for admin vs regular users

2. Functional Cookies

These cookies enhance your user experience and remember your preferences:

  • • Dashboard layout preferences: User's preferred view settings for admin panels
  • • Questionnaire auto-save state: Preserving partially completed questionnaire data
  • • Admin panel filter settings: Remembering search and filter preferences
  • • File upload resume capability: Continuing interrupted file uploads

3. Analytics & Performance Cookies

These cookies help us understand how you use the Platform and improve performance:

  • • Questionnaire completion tracking: Analyzing completion rates for medical/creative questionnaires
  • • Platform performance monitoring: Tracking page load times and user experience
  • • File upload success analytics: Monitoring upload success rates and identifying issues
  • • Admin dashboard usage statistics: Understanding how admins use the platform

4. Marketing & Personalization Cookies

These cookies are used for advertising and personalizing your experience:

  • • Campaign attribution tracking: Understanding how users discover procureIQ
  • • A/B testing for questionnaire flows: Testing different questionnaire designs
  • • Personalized agency recommendations: Tailoring content based on user company/role
  • • User engagement optimization: Improving user experience through personalization

Cookie Consent Management:

We provide a comprehensive cookie consent system allowing you to:

  • • Accept or reject non-essential cookies by category
  • • Modify your preferences at any time through platform settings
  • • View detailed information about each cookie type and purpose
  • • Control personalization and marketing features independently

Managing Your Cookie Preferences:

You can control cookies through:

  • • Platform Settings: Use our built-in cookie preference center
  • • Browser Settings: Configure your browser to reject specific cookies
  • • Opt-out Tools: Use third-party opt-out mechanisms for analytics and advertising

11. Third-Party Services

The Platform integrates with third-party services for:

  • • Authentication and user management (Supabase)
  • • File storage and document management
  • • Analytics and performance monitoring
  • • Email communication and notifications

Each third-party service operates under appropriate data processing agreements and security standards.

12. Industry Compliance

Our data processing practices comply with:

  • • Pharmaceutical industry procurement standards
  • • Healthcare data protection regulations
  • • Professional procurement codes of conduct
  • • Applicable privacy and data protection laws

13. Children's Privacy

The Platform is designed for business use by procurement professionals. We do not knowingly collect information from individuals under 16 years of age.

14. Changes to This Privacy Notice

We may update this privacy notice to reflect changes in our practices or legal requirements. Material changes will be communicated through:

  • • Email notifications to registered users
  • • Prominent notices within the Platform
  • • Updated "Last Updated" date on this notice

15. Contact Information

For privacy questions or to exercise your rights:

For Platform support:

For agency assessment inquiries: